A Simple Step-by-Step Troubleshooting Guide for Homeowners and Business Owners
An automated gate that won’t open when you press the remote button can be frustrating, but in many cases, the issue is something simple that you can check yourself without needing to be an expert. Below is a beginner-friendly guide to help you troubleshoot common problems before calling a professional.
✅ Step 1: Check the Remote Control
- Battery Check
- The most common cause is a dead or weak remote control battery.
- Replace the battery with a fresh one, even if it looks fine.
- Make sure the battery is installed correctly (check for reversed polarity).
- Button Functionality
- Does the button feel stuck or loose?
- Press other buttons on the remote (if available) to see if any of them work.
- Remote Indicator Light
- Most remotes have a small LED light that flashes when you press the button.
- If it doesn’t light up, it’s likely a battery or remote failure.
✅ Step 2: Make Sure You’re Within Range
- Automated gates have a limited remote range.
- Stand closer to the gate and try again.
- Physical obstructions like cars, buildings, or even dense landscaping can block the signal.
✅ Step 3: Check the Power Source to the Gate
- Is the gate plugged in or hardwired properly?
- Look for tripped breakers or blown fuses connected to the gate’s circuit.
- Reset any tripped breakers and try again.
- Backup Battery Check
- If your system has a backup battery, it may be dead or disconnected.
- Some gates won’t operate if the battery is depleted, even if connected to power.
- Do you have a solar powered gate and it has been cloudy for a long time. Possibly the battery has not had a chance to recharge.
✅ Step 4: Inspect the Safety Sensors
- Most automated gates have photo-eye safety sensors that prevent the gate from closing on objects or people.
- Look for:
- Dirty lenses (clean gently with a soft cloth).
- Misaligned sensors.
- Obstructions like leaves, dirt, or spider webs.
- If the sensors think something is in the way, they may prevent the gate from opening or closing.
✅ Step 5: Manually Inspect the Gate for Obstructions
- Check the path of the gate:
- Is there anything physically blocking it?
- Are the tracks clear and free from debris?
- Inspect hinges, rollers, and tracks for signs of damage, rust, or buildup that could prevent movement.
✅ Step 6: Check if the Gate is in Manual Mode
- Many gates have a manual release or “manual mode” used during power outages or emergencies.
- Look for:
- A manual release lever or key that may have been engaged.
- Switch the gate back to automatic mode if necessary.
- Refer to your owner’s manual if you are unsure where this is located.
✅ Step 7: Try a Spare Remote or Wall Button
- If you have a secondary remote or a wired wall button, test it.
- If the spare works, your original remote is likely the issue.
✅ When to Call an Automated Gate Professional
If you have checked all of the steps above and your gate still won’t open, it’s time to contact a professional. An automated gate professional has the expertise and equipment to quickly get your gate operational again! There are a variety of potential issues including:
- Internal circuit board failures
- Motor malfunctions
- Broken limit switches
- Complex wiring issues
You will be impressed how fast a licensed automated gate technician can diagnose and repair your gate! We look forward to the opportunity to help.